Value Capture is a principles-based advisory firm that partners with CEOs and other senior leaders who seek to achieve and sustain operational excellence for their organizations. While the primary focus of Value Capture’s work is on the healthcare industry, clients in manufacturing, insurance and education have entrusted Value Capture to help them on their performance improvement journeys.
Value Capture utilizes Lean/TPS methodologies to help design learning and management systems that allow everyone to solve problems to root cause, at a rapid rate, while lowering costs. Value Capture helps clients capture dramatically more value through achieving perfect care and perfect safety for patients and staff.
Founded in 2005 with former Alcoa CEO and U.S. Treasury Secretary Paul O’Neill, Value Capture is comprised of world-renowned innovators and expert advisors in quality, safety and profitability in healthcare and other industries. Value Capture is proud to serve as a Shingo Institute affiliate, as well as a partner of Catalysis, Inc. (formerly, ThedaCare Center for Healthcare Value).
USA and Canada
Lisa Beckwith provides on-site support and training for leaders, managers and staff to help them rapidly achieve safety, quality and financial goals through the application of systems principles. As a pharmacist, she has a particular expertise in helping partners perfect medication delivery. Ms. Beckwith previously served as pharmacy operations manager and pharmacist at a large regional hospital. As a manager she was introduced to the Toyota Production System principles and served as a team leader for the pharmacy staff. She continued to help other healthcare workers to apply the Toyota Production System principles to their work through training and problem solving as a TPS team leader at the Pittsburgh Regional Healthcare Initiative. Ms. Beckwith began her career as a pharmacist for a retail pharmacy.
Hayley Brugos provides on-site support and training for leaders, managers and staff to help them rapidly achieve safety, quality and financial goals through the application of systems principles. Ms. Brugos has 11 years of experience working with healthcare facilities in waste minimization and efficiency improvement. As the medical outreach manager for Global Links, she managed the Environmental Stewardship in Healthcare program and used her experience in process improvement and cross-departmental team building to drive extensive program growth. As the sustainability officer, she led efforts to optimize environmental, social and financial concerns both internally and at a number of healthcare facilities. Ms. Brugos also has an advertising/ marketing background and volunteers with an organization that provides crucial services to the Saman Province of the Dominican Republic.
Jose Bustillo served as senior sensei and executive coach for clients throughout the healthcare industry in the decade before he joined Value Capture. Prior to working with healthcare clients, Mr. Bustillo worked with manufacturing operations in various management positions, where he successfully led multiple transformations within multiple plants located in the US, Mexico, Canada, El Salvador and Dominican Republic. Well-known for system-wide lean deployments, Mr. Bustillo was recognized as a sensei by Kim Barnas in her book, Beyond Heroes, for his counsel to ThedaCare's lean transformation. Earlier in his career, Mr. Bustillo was mentored by Clyde Haugan from the Kaizen Institute. Mr. Bustillo is passionate about developing people at all levels to create lasting change in processes and outcomes.
Leslie Corak provides on-site support and training for leaders, managers and staff to help them rapidly achieve safety, quality and financial goals through the application of systems principles. Ms. Corak has over 20 years of direct hospital clinical experience where her career responsibilities have included the coordination of the infection control, employee health and quality improvement programs. In her role as a utilization review coordinator she was responsible for patient education and discharge planning. Immediately prior to joining Value Capture, Ms. Corak worked with The Pittsburgh Regional Healthcare Initiative (PRHI) where she utilized the Toyota Production System principles and mentored and supported hospitals committed to the identification and elimination of unsafe conditions. One of Ms. Corak's partner hospitals reduced errors reaching a patient by more than 50% in a single year.
Shana Padgett is passionate about improving the lives of patients and the organizations that care for them, and she has led change initiatives for more than 25 healthcare organizations during her career. Ms. Padgett is a motivational leader and dedicated partner with a track record for exceeding client expectations. She is an experienced facilitator, trainer and coach, with years of experience leading organizations in the planning, execution and sustainability of strategic improvement initiatives for quality, affordability and service. Ms. Padgett has worked to improve care delivery systems across the continuum of settings and systems, including public, private, university, government and socialized care systems. Her specialties include: Lean & Toyota Production System, organizational alignment, strategic partnerships, customer experience, six sigma, quality & performance improvement, training & mentoring, team leadership & development, change management, leadership development & coaching, organizational transformation, and project management.
Meghan Scanlon has nearly 13 years of experience implementing and sustaining transformational improvements in healthcare organizations. Recently, she helped lead Value Capture’s support of the University of Virginia Health System's Be Safe performance transformation effort. Previously, she spent nine years as a senior lean consultant in Johnson & Johnson's ValuMetrix Services organization, where she had a proven track record of driving key operational changes in hospitals and healthcare facilities in North America and Europe. Ms. Scanlon has extensive experience developing hospital employees from the front-line to the C-suite as lean practitioners and change agents, working with cross-functional groups to transform their performance and service levels, developing plans to implement change at all levels of an organization, identifying critical performance measures, and creating management tools needed in order to manage and sustain improvements. Ms. Scanlon also holds a lean six sigma black belt.
Ken Segel provides support to CEOs of healthcare organizations dedicated to eliminating injuries and improving quality as a means to dramatically raise the clinical and financial performance of the entire institution. Before he co-founded Value Capture, Mr. Segel served as the founding director of the Pittsburgh Regional Healthcare Initiative (PRHI), which achieved best-in-nation regional results in the elimination of several classes of risk for patients. Prior to PRHI, Mr. Segel served for five years as senior program officer at the Jewish Healthcare Foundation of Pittsburgh, where he guided many community health improvement initiatives and initiated the Foundation's formal public policy program. Mr. Segel also served as an aide to the leadership of the U.S. House of Representatives, directed the overnight operations in the 1992 Clinton-Gore presidential campaign War Room, and served as policy director and speechwriter for the Democratic Party.
Geoff Webster provides support to CEOs of healthcare organizations dedicated to perfecting worker and patient safety and unleashing the full potential of employees by empowering them to design value-added meaningful work. Before he co-founded Value Capture, Mr. Webster was a co-founder and director of the Pittsburgh Regional Healthcare Initiative (PRHI). He helped conceptualize, develop and lead this regional performance-based health reform initiative, achieving best-in-nation regional results in the elimination of several classes of risk for patients. A former healthcare consultant in New Jersey and at the Allegheny County Department of Human Services, Mr. Webster also served as executive director of the Consumer Health Coalition from 2000-2004. He was also director of policy at the Jewish Healthcare Foundation from 1996-2000, supporting statewide advancements in children's health insurance and managed care policy and helping to spawn the PRHI.