HKP Proactive Solutions, LLC, doing business as HKPO Lean Six Sigma Experts (HKPO), is a small woman-owned business that has provided lean six sigma support and training to industry-leading customers since 2006. HKPO's resources have over 50 years of combined experience in lean six sigma methodology in the classified and unclassified federal government, healthcare, pharmaceutical and commercial industrial environments, as well as non-profit organizations. Across each of these complex environments, HKPO resources have trained over 10,000 individuals in lean six sigma methodology, and certifies individuals at the lean six sigma executive, champion/white belt, green belt, black belt, master black belt and lean facilitator levels.
HKPO provides project management to, and mentors customers during and after execution of business-related projects, as a partner to achieve major results from successful execution. HKPO also assists with deployment coaching to businesses and organizations starting lean six sigma initiatives, and conducts online e-learning through a blend of online and classroom learning opportunities with ASQ certified resources as trainers. HKPO also specializes in lean enterprise and standard work replication; Shingo Guiding Principles; lean six sigma and design for six sigma; business and strategic planning; supplier management and procurement; regulatory compliance; and FDA experience, process and product design.
English, Spanish, Italian
Pharmaceutical, Health Care, Government, Manufacturing, Financial Services, Legal, Defense, Wine, others
Chief Executive Officer
Jennifer Ralston is a multifaceted manager with a unique blend of experience in quality, process improvement, process engineering, regulatory, pharmaceutical, quality auditing, software quality, project and program management, change management and Lean Six Sigma. Ms. Ralston has worked with a wide variety of organizations, including the American Red Cross Headquarters' Bio Medical Services Division as the director of process improvement. A certified Master Black Belt and Lean sensei, she also managed the Red Cross' Lean Six Sigma program and computer simulations, and served as a senior change engineer, senior quality design engineer and systems design engineer. Ms. Ralston is also an auditor for several organizations such as AABB, CAP and ISO, and she has trained with the American Society of Quality as a certified quality auditor and certified quality engineer.
Paul Terry is Vice President of Distribution at O.C. Tanner. He has been with O.C. Tanner for 37 years and is a recipient of the O.C. Tanner President’s Award. Prior to his current position, Mr. Terry was Vice President of Supply Chain, Vice President of Manufacturing, and Director of Manufacturing for O.C. Tanner’s Canadian Manufacturing Operation in Toronto. He has had various other responsibilities in manufacturing and customer service. Mr. Terry has been an adjunct professor in Business Management and Operations at BYU, LDS Business College, and at Westminster College. He served for several years on BYU’s Global Supply Chain Advisory Board and is currently serving on the LDS Business College Supply Chain Advisory Board. Mr. Terry is also a lead examiner for The Shingo Institute. He earned his BS in International Relations and MBA from BYU. He and his wife Ann are the parents of 3 daughters and 3 sons. They have 20 amazing grandchildren.