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Own the Gap


“Own The Gap” exposes many of the conventional myths of leading a lean transformation and explores the intersection between strategy, improvements, and results. Written and researched over the past year, the book includes detailed information on how to create a strategy deployment process which defines what it means to win at each level of the organization. In addition to building an effective strategy deployment process, the book includes examples of how to build a visual management system that enables teams to see if they are winning or losing in real time. After a team can see whether or not they are winning, the book shows you how to develop a daily kaizen cycle, where problem solving, employee suggestions, and recognition systems occur across every team, every day. Finally, the role of leaders in creating, improving and sustaining these systems is provided. The book includes step by step instruction on how to create leader standard work,engage follow up through reaction protocol, and drive results with daily huddles, weekly action plan reviews and a monthly step back process.
About the Shingo Institute

Housed at the Jon M. Huntsman School of Business at Utah State University, the Shingo Institute is named after Japanese industrial engineer Shigeo Shingo. Shingo distinguished himself as one of the world's thought leaders in concepts, management systems and improvement techniques that have become known as the Toyota Business System. Drawing from Shingo's teachings and years of experience working with organizations throughout the world, the Shingo Institute has developed the Shingo Model™ which is the basis for several educational offerings including workshops, study tours and conferences. It also awards and recognizes organizations that demonstrate an exceptional culture that continually strives for improvement and progress. Those interested in more information or in registering to attend the 30th International Shingo Conference may visit