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Potent Medicine


This radical second book by healthcare executive John Toussaint, MD, outlines the essential framework for curing America's healthcare system from inflated costs and poor quality. The current state of healthcare in this country cannot be sustained and requires potent medicine. While health systems have made great strides toward increasing quality and reducing medical harm in isolation, they often struggle against a system that actually rewards waste and error. In Toussaint's hard-charging debut, On the Mend, readers were introduced to the efforts of ThedaCare, a five-hospital system in northeastern Wisconsin in redesigning care delivery by building a culture of continuous improvement. This resulted in some of the best healthcare quality and lowest costs in the United States. But delivery is only one side of the game. Potent Medicine introduces two additional key components in creating a value-based healthcare system in America: paying providers based on outcomes and making healthcare quality and cost data transparent. The book reveals eye-opening accounts from the physicians and system leaders who stood on the frontlines during the development of Wisconsin's most innovative healthcare organizations, and from the patients they're trying to help. Change is bearing down fast on U.S. healthcare. Potent Medicine shares the insights and tools that leaders need to not only anticipate and adapt to that change, but to drive it. The book is a call to action for all stakeholders to collaborate: physicians, consumers, insurers, employers, healthcare leaders, and policy makers across the nation to join together and participate in ongoing experiments to transform our nation's healthcare system. Read about the proven methods that will get us to higher quality and better value in healthcare.
About the Shingo Institute

Housed at the Jon M. Huntsman School of Business at Utah State University, the Shingo Institute is named after Japanese industrial engineer Shigeo Shingo. Shingo distinguished himself as one of the world's thought leaders in concepts, management systems and improvement techniques that have become known as the Toyota Business System. Drawing from Shingo's teachings and years of experience working with organizations throughout the world, the Shingo Institute has developed the Shingo Model™ which is the basis for several educational offerings including workshops, study tours and conferences. It also awards and recognizes organizations that demonstrate an exceptional culture that continually strives for improvement and progress. Those interested in more information or in registering to attend the 30th International Shingo Conference may visit