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Lean Office and Service Simplified: The Definitive How-to Guide


Lean Office and Service Simplified goes beyond the basic tools and delves into the key concepts of Lean as they apply to office and services. Value Stream Management will be discussed first, followed by chapters on Standard Work, Flow, Level Pull and Visual Management. Further, each will be explored in tremendous depth and will provide a step-by-step methodology for each. Chapter 6 will cover several of the more important "tools" such as 5S and Mistake Proofing. These should be applied while implementing the key concepts covered in Chapters 1 through 5 in order to maximize the benefits. Chapter 7 provides a function by function review of the application of lean. Does lean apply to Sales and Marketing? How about Finance and Accounting? These are frequently asked questions that need responses. Functions commonly found in most all service organizations and the administrative areas of manufacturing companies are covered. It must be noted that the examples provided in this chapter must be implemented in the context of Value Stream Management in order to maximize the benefits. While the common sense nature of lean concepts will resonate with most people, the successful application of lean requires fundamental behavioral change in many people. People are creatures of habit, and therefore, will have difficulty changing. However, they can create new habits if sufficient time is allowed. The most common obstacles encountered will be addressed throughout the book, along with strategies to overcome them drawing on over twenty years of practical experience. This discussion will culminate in Chapter 8 "Leading the Lean Organization". The hope is that the reader will come away with the confidence to put into practice the well tested and proven methodologies provided.
About the Shingo Institute

Housed at the Jon M. Huntsman School of Business at Utah State University, the Shingo Institute is named after Japanese industrial engineer Shigeo Shingo. Shingo distinguished himself as one of the world's thought leaders in concepts, management systems and improvement techniques that have become known as the Toyota Business System. Drawing from Shingo's teachings and years of experience working with organizations throughout the world, the Shingo Institute has developed the Shingo Model™ which is the basis for several educational offerings including workshops, study tours and conferences. It also awards and recognizes organizations that demonstrate an exceptional culture that continually strives for improvement and progress. Those interested in more information or in registering to attend the 30th International Shingo Conference may visit