Articles

The Holy Grail?

by Ken Snyder A few months ago, I spoke with an investment fund manager who invests in companies that practice Lean operational excellence. Both this fund manager and I shared our belief that Lean companies will outperform the general market, and will provide a better return to investors. This fund manager made the comment that […]

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When the Cook Spends More Time in the Boardroom than the Kitchen

By: Peter De Clerck of Möbius Some time ago, a colleague was giving training in operational excellence to an audience mostly filled with high-level managers. Imagine how excited he must have been.

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Process Improvement Technique from a 7-Time Olympic Medalist

We do our best to bring a wide variety of great speakers to the Shingo Conference and we’ve managed to get some great ones over the years. One of the keynote speakers on the agenda for the 30th Shingo Conference is one you might not expect. She will bring a unique perspective to the topic […]

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Improving Improvement

By: Ken Snyder In the Lean world, we have a tendency to hearken back to the senseis of yesterday – Dr. W. Edwards Deming, Dr. Joseph M. Juran, Kaoru Ishikawa, Taiichi Ohno, and, of course in our case, Dr. Shigeo Shingo. The list could be much longer.

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Employee Survey Pitfalls
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Shingo Institute has a new Director of Research, Dr. Rick Edgeman
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A Time for Average Heroes

By: Val Liberman, UL LLC A client from a large manufacturing organization once told me of their internal marketing campaign titled “Our Heroes.” It depicted, via giant posters hung throughout their facilities, a small number of employees who went above and beyond the “call of duty,” and highlighted their specific “heroic” achievements. This story prompted me […]

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Process-Problems: Hidden Treasures, Part I

By: Randy Cook and Alison Jenkins, McKinsey & Company When a company engages its people in problem solving as part of their daily work, they feel more motivated, they do their jobs better, the organization’s performance improves, and a virtuous cycle starts to turn. Such an approach can tap enormous potential for the company and […]

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Process Problems: Hidden Treasures, Part II

By: Randy Cook and Allison Jenkins, McKinsey & Company Most of the leaders we meet pride themselves on their problem-solving ability. But when we watch how they work, we often see them behaving instinctively rather than following a rigorous problem-solving approach. All too often they fail to define the real problem, rely on instinct rather […]

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The Taste of Quality

By: Jose Paredes, UL The fall in New England is one of my favorite times of the year. Hues of saffron, paprika and pumpkin speckle the landscape. Combined with the smell of wood-burning fireplaces scenting the crisp night air, and the sound of rustling leaves, it becomes a living masterpiece. When I am not traveling […]

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