by Gwendolyn Galsworth, Shingo Faculty Fellow The year: 1989. Florida Power & Light had just won the Deming Prize, Japan’s national quality award, and became the first company outside of Japan to do so. Congratulations poured in from all over the world and deservedly so. The words of the company’s CEO, Charles Turner, struck a […]
by Chris Butterworth, Morgan Jones, and Peter Hines “Why Bother?” is deliberately intended to be a thought-provoking title. It also reflects the authors’ experiences with some of the struggles that organizations go through to get real value from an assessment system. One of the most common reactions we see from many people can be summarized […]
by Douglas Dawson, Leg Up Solutions, Shingo Licensed Affiliate About 18 months ago, I was part of a team that worked with an Australian business for a specific engagement. During our meetings…
by Dr. Laszlo A. Magyar It is likely that all of us have gained some positive and negative experiences of how our supervisors’ behavior has impacted our engagement at work.
by Ken Segel, Managing Director, Value Capture At several periods during the COVID-19 pandemic, especially during successive waves of rising infection rates, organizations in many sectors have gone into crisis operations mode to them get through. For many, their crisis operations structure addressed not only the needs made urgent by the crisis but also exposed […]
by Peter Hines, Shingo Faculty Fellow The Shingo Model has had a profound effect on many organizations. I have visited many successful sites around the world that have well-implemented Lean programs.
by Bruce Hamilton, President, GBMP
by Jennifer Ralston, Drew Butler, and Gerhard Plenert, HKPO Change for the Better “Assure Quality at the Source” is a principle in the Continuous Improvement dimension of the Shingo Model. Perfect quality can only be achieved when every element of work is done right the first time.
by Gwendolyn Galsworth, Ph.D., President of Visual Thinking Inc., Shingo Faculty Fellow, two-time Shingo Publication Award recipient, and former Shingo and Baldrige Examiner. Respect Every Individual is one of the ten Shingo Guiding Principles that the Shingo Institute provides organizations to help guide their journey to organizational excellence. It is a foundational, universal principle and […]
