LOGAN, UTAH – April 17, 2025 – The Shingo Institute, a program in the Jon M. Huntsman School of Business at Utah State University, has awarded the Shingo Silver Medallion to Jabil’s Baja Plant 2 at the company’s Tijuana, Baja California, Mexico, site in recognition of its outstanding commitment to organizational excellence.
Ken Snyder, executive director of the Shingo Institute, stated, "Receipt of the Shingo Silver Medallion signifies an organization's mastery of fundamental principles. Those who achieve this high honor are deeply committed to cultural transformation and continuous improvement, aligning their systems with Shingo Guiding Principles at every level."
Jabil has spent nearly 60 years pushing the boundaries of manufacturing, turning bold ideas into reality with cutting-edge technology, resilient supply chains, and a global team of more than 140,000 employees across 25+ countries. More than just a manufacturer, Jabil works closely with companies to design, engineer, and produce solutions that shape industries.
In Tijuana, Jabil's 844,000-square-foot manufacturing campus is a hub of innovation. The site's four plants specialize in a range of production processes, including healthcare manufacturing, and are recognized for their top-tier Electrostatic Discharge (ESD) control and advanced manufacturing techniques. By structuring operations around a customer engagement model where each business works with a single point of contact at Jabil, the company ensures seamless collaboration and personalized service, keeping communication direct and solutions tailored to client needs.
What truly distinguishes Jabil is its workforce. Through initiatives like the Servant Leadership Certification and Talent Pool Program, the company encourages professional development, collaboration, and creative thinking. Jabil's Behavior Based Quality culture stands out by connecting team members with products and consumers, encouraging employees to speak up, problem-solve, and propose enhancements. The organization thrives on a foundation of honesty, integrity, and resourcefulness — creating an environment where employees are empowered, relationships flourish, and innovation is nurtured. "The Shingo Model™ has been fundamental to the development of our systems, as its Guiding Principles are based on respect for the individual and leadership with humility," said Lidia Muñoz, HR Manager. "This has allowed us to promote our values of integrity, ingenuity, and inspiration while also fostering the development of our people and our leaders, thus taking our culture to the next level."
"We also embrace the servant leadership model, which perfectly fits with the Respect for every Individual principle of the Shingo culture," said Omar de la Vega, Senior Site Manager. "We see this journey as a way of continuously improving our systems and being more effective in taking care of our people, our customers, and our business."
"The Shingo Model transformed the way that we see continuous improvement, as it made us focus on the behaviors of our people,” said José Torres, Lean Six Sigma Manager.
Jabil’s Baja Plant 2 will be formally recognized at the Awards Gala during the 37th Annual Shingo Conference in Provo, Utah, on April 29, 2025. This prestigious event highlights the achievements of organizations successfully implementing the Shingo Model and provides attendees with valuable insights into best practices and cultural transformation.
About the Shingo Institute
The Shingo Institute is home to the Shingo Prize, an award recognizing organizations demonstrating an exceptional culture fostering continuous improvement. A program at the Jon M. Huntsman School of Business at Utah State University, the Shingo Institute is named after Japanese industrial engineer and Toyota adviser Shigeo Shingo. Dr. Shingo distinguished himself as one of the world's thought leaders in concepts, management systems, and improvement techniques known as the Toyota Production System.
Drawing from Dr. Shingo's teachings and years of experience working with organizations worldwide, the Shingo Institute developed the Shingo Model, the basis for its several educational offerings, including workshops, webinars, podcasts, study tours, and conferences. Workshops are available in multiple languages through the Institute's licensed affiliates. For more information on workshops and affiliates or to register to attend the Annual Shingo Conference, please visit www.shingo.org.
MEDIA CONTACT:
Mary Price
Events and Marketing Director
Shingo Institute
Phone: +1.435.760.0711
Email: mary.price@usu.edu
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