by Nancy Nouaimeh, XcelliUm Consultancy, Shingo Licensed Affiliate
Enterprise alignment means getting every person in the organization to ride in the same direction. Such alignment makes the organization, teams, and individuals stronger, and it allows us to achieve better results at all possible levels.
Many may recognize how important enterprise alignment is for an organization’s performance; however, it would be very interesting to see how many executives are empowered to improve it and to prioritize it among their other business activities.
In his book, Good to Great, Jim Collins explains that the best results come when leaders give employees the freedom to act within the framework of a well-designed system. By establishing shared values, clear goals, and understandable success metrics, leaders enable employees to use their skills and knowledge to innovate, take calculated risks, and assume responsibility for results.
Transforming an organization’s culture with the aim to become great starts with an intentional effort to create enterprise alignment and excellence by design. It starts with a clear vision of why the organization exists, where it is going, and how it will get there.
Sports teams or an orchestra are great examples to learn from. Every person knows where the group is heading, how each person contributes to the group’s success, how to perform accordingly, and how to end with the group performing effectively.
One lesser-used analogy to visualize enterprise alignment is the cycling Peloton model, where we see each member of the peloton: the climbers, the sprinters, the domestics, the captain, and the leader, all heading in the same direction with different team members working together for the success of one.
- Everyone knows his role.
- Everyone knows the rules and systems.
- Everyone knows the road and the goals.
- Everyone executes his own defined role efficiently.
- The peloton works collectively.
- Leaders might change during the race, but the work continues until the end of the race.
So how can an organization achieve enterprise alignment?
Here are a few ideas for executives and leaders:
- Set key organization-wide goals. Set a few (three to five) goals with a straight and visible connection to your purpose. Focus on the vital few. Remove silos in the strategic planning process.
- Cascade down the key organization-wide goals. Establish a strategy deployment system to cascade down the key goals to departments and then to individual team members. This will allow all areas of the organization to stay focused on what matters most.
- Develop a process framework. This framework should show ownership and interconnectivity of processes, how they relate to each other, and how they help to get things done. Make the process framework visible, communicated, and understood by all.
- Communicate the mission and strategy to all employees regularly and clearly. Communication is a critical element in creating constancy of purpose and alignment. It should be continuously practiced. Organizations need to remember that communication goes two ways. It is important that employees learn and can communicate how their work connects to the mission, too.
- Encourage and establish systems for cohesive teamwork, effective leadership, and meaningful relationships. A healthy culture will thrive with these characteristics. Without strong connections between people, the long-term results of any alignment or improvement efforts will be modest at best. Cross-functional teams, leadership development programs, team-building activities, among others, are all good practices that will help establish a pattern of good behaviors.
- Set a system to measure, monitor, and recognize good performance. This system will provide visibility, transparency, fairness, and accountability. When performance is measured and monitored, the team will continuously know where they are heading and will adjust course of action as needed. It is critical to know team members’ strengths and areas for improvement and build cohesive teams. Furthermore, the achievements of the individuals and the collective will be known, and outstanding performance can then be recognized.
Let’s return to the Peloton example. I have three riders at home, and I am always fascinated to see the background work being done by the riders in the Peloton during races.
- The team is given a set of yearly objectives. Each team member works toward these objectives and adjusts his or her tactics as needed in every race to meet those objectives.
- The peloton travels as an integrated and cohesive unit in which each rider makes positional adjustments in response to the movements of adjacent riders and those ahead. It is amazing to see the work, effort, and preparation that the team riders do to facilitate the breakaways of their teammate(s), hoping to have one team member on the podium.
- There is a silent, effective communication within a cycling team and between teams in the wider peloton, based on their knowledge of each other, their expertise, and their focus on their goal. It is a remarkable phenomenon!
- In the peloton, both low and high performers are important for the success of the teams that constitute the peloton. When low performance is improved, it lifts the high performers to even higher levels and vice-versa. A strong leader will pull his or her team forward. Knowing the level and potential of each rider is critical for the success of all.
In summary, for any new organization, focusing on enterprise alignment enables a stronger foundation. As the saying goes, “get off on the right foot.” This starts with senior leadership defining the purpose of the organization, aligning the strategy and True North metrics to the purpose, and communicating this consistently with the entire organization. With such alignment, people at all levels will be able to connect their daily work with the organization’s mission and its strategic objectives and accelerate results. Such alignment might require more effort and take longer for organizations with a long history. After all, changing behaviors and current practices and establishing new norms and ideals requires perseverance, but it will be a very rewarding effort.
