Articles
Purpose, Passion, and Performance: The Power of Omotenashi in the Workplace
February 12, 2022 – Mike Martyn
Note: This article is excerpted from Mike’s new book, Management for Omotenashi: Learning to Lead for Purpose, Passion, and Performance, recipient of the 2023 Shingo Publication Award. Management is the act of adhering to the process and managing complexity. By contrast, leadership is about setting direction, instituting change, a...
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February 2, 2022 – Douglas Dawson, Leg Up Solutions
About 18 months ago, I was part of a team that worked with an Australian business for a specific engagement. During our meetings, I became fascinated with this business and their substantial commitment to training new people as part of the onboarding process, or new employee orientation (NEO). The training was specific as to culture, syst...
Read Full ArticleWhat Would Shingo Do?
January 12, 2022 – Drew Dillon
“You know my methods. Apply them!” —Sherlock Holmes in Arthur Conan Doyle. 1902. The Hound of the Baskervilles, Chapter. 1. Pretty much the first thing I ever heard Shigeo Shingo say was that we in the West were getting some fundamental things disastrously wrong. Shingo had been invited to speak at the Yale School of Management...
Read Full ArticleTotal Productive Maintenance Receives Shingo Publication Award
December 7, 2021 – the Shingo Institute
Total Productive Maintenance: A Foundation of Operational Excellence by Peter Willmott, John Quirke, and Andy Brunskill Receives Shingo Publication Award Summary: After trained examiners and accomplished business professionals performed a thorough assessment of their work,Peter Willmott, John Quirke, and Andy Brunskill&n...
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