Category: Articles

What’s A Shingo Journey?

If you’ve read the Shingo newsletter or attended any Shingo event, you’ve probably heard the term “Shingo Journey.” That phrase can take on various meanings, depending on context, and it’s important to understand what it ought to mean when someone claims that their organization is on the Shingo Journey.  Sometimes people use the term “Shingo…
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Why the Shingo Model™?

by Dominic Bria A few months ago, I had a fellow from a New Hampshire company tell me about a question an employee asked him about the Shingo Model™. He is the business improvement manager at his organization, and they are working toward challenging for the Shingo Prize. An employee asked him why the Shingo…
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Should We Change the Model?

by Ken Snyder Over the past several months, I have analyzed and discussed the Shingo Model™ on this blog and in private meetings with thought leaders. This has led to a lot of feedback from various people – both in response to Shingo blog posts, to my personal LinkedIn account, and in one-on-one conversations. I…
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A Look at “Go and Observe”

by Ken Snyder   Soon after publishing the Shingo Model™ over 10 years ago, we developed workshops to teach the Model. At first, the workshops were classroom-only experiences. We soon tested the idea of “go to gemba”[1] as part of the workshop. We quickly realized that including “go to gemba” was a far superior teaching…
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Highlights from the 2019 Shingo Conference

If you weren’t able to make it to this year’s Shingo Conference in the Cincinnati, Ohio area (Covington, Kentucky, to be exact), we certainly hope you’ll make it to next year’s Shingo Conference in Orlando, Florida. In the meantime, here are a few of the highlights of what you missed last week. At the awards…
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A Look at “Create Value for the Customer” and the Results Dimension

by Ken Snyder “Create Value for the Customer” is one of the Shingo Guiding Principles in the Results dimension of the Shingo Model™. In the current Model, it is the only principle in this dimension. Within the Shingo Model, our working definition of this principle is:

Canam Industry Study Tour to Japan

Canam has several facilities in various locations in Canada and the U.S. that process large steel parts for buildings, bridges, and other infrastructure. They wanted to tour companies in Japan because of its reputation as the place where the Lean movement really got started. They requested that we create an industry study tour to take…
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A Look at “Create Constancy of Purpose”

by Ken Snyder “Create Constancy of Purpose” is a principle in the Enterprise Alignment dimension of the Shingo Model™. When we developed the Shingo Model, we borrowed heavily from the best thinkers who have influenced the operational excellence movement. In the case of this principle, we borrowed the wording from Dr. W. Edwards Deming. This…
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A Look at “Think Systemically”

by Ken Snyder “Think Systemically” is a principle in the Enterprise Alignment dimension of the Shingo Model. Through understanding the relationships and interconnectedness within a system we are able to make better decisions and improvements. This principle is largely based on the pioneering work of Russ Ackoff and Peter Senge. An example of thinking systemically…
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NEW: Shingo Journey Page

It’s common for people who use the Shingo Model™ as a standard of excellence to talk about their organization’s “Shingo Journey” much like you hear people talk about the Lean journey. They’re talking, of course, about the evolution of their organizations toward the use of the principles prescribed by the Shingo Model. However, until now…
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