Articles
COVID-19 – Mobilizing an Army of Discover Financial Call Center Workers
April 24, 2020 – Ken Snyder
Last year, I had the opportunity to attend a Shingo workshop in Ogden, Utah, with a group of management team members from the Utah-based operations center of Discover Financial. These leaders shared with me some of the progress they were making using the principles of the Shingo Model in their organization. They didn’t suspect at the time...
Read Full ArticleCOVID-19 – Rapid Deployment in Healthcare
April 22, 2020 – Ken Snyder
I have the privilege of serving on the board of directors of Catalysis, the Lean Healthcare Network. There are several Lean healthcare executives who serve on the board with me, including Dr. Lisa Yerian, who is the chief medical improvement officer at Cleveland Clinic. In our recent board conference call, Dr. Yerian shared how t...
Read Full ArticleCOVID-19 – Ipsen Signes Fixes a Bad Situation
April 20, 2020 – Ken Snyder
Ipsen is a global specialty-driven biopharmaceutical company committed to providing medical solutions for targeted debilitating diseases. It produces medicines for patients with very specific, life-threatening illnesses. Because running out of medicine can be deadly to patients, a motto of Ipsen is to “never stock out.” Last year, the Ips...
Read Full ArticleCOVID-19 – O.C. Tanner Develops Parts for PAPRs and Face Shields
April 17, 2020 – Ken Snyder
O.C. Tanner is the global leader in employee recognition. The organization received a Shingo Prize in the late 1990s and has continued improving since then. O.C. Tanner is one of the organizations we study to better teach how to improve the process of improvement.It is not surprising that O.C. Tanner was one of the first companies to conv...
Read Full Article