Articles

Why Organizational Excellence Must Have a Standard

by Douglas Dawson, Leg Up Solutions We live in a world that is inundated with standards. Though standards are ubiquitous to our existence, they are also necessary.

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Lean Ethics: Part Two – Principles and Implementation

by Jean-Claude Kihn and Norbert Majerus In Part One of Lean Ethics, we examined reasons individuals behave unethically and how Lean principles may impact their behavior. We determined that process-focused Lean principles and practices have little to no impact on ethical behaviors, and, in some instances, can even present opportunities for bad behaviors. It is […]

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Lean Ethics: Part One – Grasping the Situation

by Jean-Claude Kihn and Norbert Majerus In a corporate world where seemingly every improvement effort has been called Lean, it’s hard to find a new application for the term, let alone an important one. Yet the concept of “Lean ethics” does just that and at a time when many companies need it most. But, before […]

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What Matters Most to People: Respect for Every Individual

by Mike Martyn When asked what matters most to people, feeling respected (or being treated with respect) by their supervisors is at the top of the list. Similarly, the Shingo Model places great importance on understanding and demonstrating respect.

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Focus on the Process Before Focusing on the Operations

by Ken Snyder This is probably the single most common topic in the 17 books written by Shigeo Shingo. Even though the idea of one-piece flow has been around for many decades, leaders continue to purchase equipment to do multiple operations in big batches. Shingo argued repeatedly that small equipment designed for one operation on […]

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Seek Perfection

by Bill Boyd, Value Capture Recently I was out enjoying a hobby of mine in my home state of Wisconsin. I was ice fishing. A rather miserable activity where we drill holes in frozen lakes seeking fish. The bright spot in that day

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Seek Perfection

by Bruce Hamilton, GBMP Seek Perfection is the Flywheel. Defined by the Shingo Institute as “an aspiration not likely to be achieved but the pursuit of which creates a mindset and culture of continuous improvement,” Seek Perfection is the flywheel to endless daily improvement to goods and service to the customer. But the concept of […]

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How Happy Employees Create Happy Customers

by Peter De Clerck and Dorothée Laire, Consultants, Möbius Business Redesign

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Shingo Guiding Principle: Lead with Humility

by John Quirke, Partner and Global Life Science Sector Lead, S A Partners

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Create Value for the Customer

by Chris Butterworth, Shingo Faculty Fellow, Two-time Shingo Publication Award recipient, and Award-winning Speaker The focus of the Shingo Guiding Principle, Create Value for the Customer, is on creating value for all stakeholders. Ultimately, value must be defined through the lens of what the customer really values. As the Shingo Model handbook points out…

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