Articles
Process Problems: Hidden Treasures, Part II
February 4, 2014 – Randy Cook and Allison Jenkins, McKinsey & Company
Most of the leaders we meet pride themselves on their problem-solving ability. But when we watch how they work, we often see them behaving instinctively rather than following a rigorous problem-solving approach. All too often they fail to define the real problem, rely on instinct rather than facts, and jump to conclusions rather than step...
Read Full ArticleProcess-Problems: Hidden Treasures, Part I
February 3, 2014 – Randy Cook and Alison Jenkins, McKinsey & Company
When a company engages its people in problem solving as part of their daily work, they feel more motivated, they do their jobs better, the organization’s performance improves, and a virtuous cycle starts to turn. Such an approach can tap enormous potential for the company and its customers. At one auto-parts manufacturer, each employee...
Read Full Article