Blog Articles
How Happy Employees Create Happy Customers
December 17, 2020 – Peter De Clerck and Dorothée Laire
As Doug Conant, CEO of Campbell’s, once said: “To win in the marketplace you must first win in the workplace.” Having an engaged workforce is key to deal with accelerated growth, a large transformation, a merger or trying to stay ahead of competition. All organizations face a common challenge: coping with an ever-increasing pressu...
Read Full ArticleShingo Guiding Principle: Lead with Humility
December 7, 2020 – John Quirke
Lead with Humility:For me, this is one of the most critical principles within the Shingo Model for leaders to grasp at a core, personal level. The power contained within this principle is, I believe, the source of real cultural change within organizations. Leaders, particularly in the technical and compliance-based environments ...
Read Full ArticleShingo Guiding Principle: Improve Flow & Pull
September 9, 2020 – HKPO
Flow and pull are at the heart of the Toyota Production System, incorporating the entire supply chain from the vendor’s vendor to the customer’s customer. The focus is on creating value for all, including customers, marketing, production and operations, logistics, vendors, etc. Toyota measures the time from when the order for raw material...
Read Full ArticleCreative Testing Solutions (CTS): Onboarding Newly Acquired Labs Using Continuous Improvement Practices
May 14, 2020 – the Shingo Institute
“Improvement usually means doing something that we have never done before.” –Shigeo Shingo “It is not the strongest species that survive, nor the most intelligent, but the ones most responsive to change.” –Charles Darwin EXECUTIVE SUMMARY Creative Testing Solutions (CTS) is the largest nonprofit blood donor testing labo...
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