Blog Articles
A Dream Come True
December 1, 2017 – Ken Snyder
This past week I taught the first Shingo Discover Excellence workshop ever taught in Japan. And the opportunity to do it in an American organization that has a majority Japanese workforce was particularly enjoyable. The organization requested that the workshop be delivered in both English and Japanese, and the participants were roughly 50...
Read Full ArticleStriving for Enterprise Excellence in Auckland Council Pools and Leisure
November 7, 2017 – Chris Butterworth, Louis Sylvester, Richard Steel
A Plan for All Aucklanders / TE MAHERE A TĀMAKI MAKAURAU – MĀ TE KATOA O TĀMAKI MAKAURAU The Auckland Plan is the strategy to make Auckland an even better place than it is now, and create the world’s most livable city. It shows how Auckland will prepare for the additional one million people they may have to accommodate by 20...
Read Full ArticleShingo Principles + Gritty Resilience = Sustaining a Learning and Improvement Culture in a Healthcare System
October 11, 2017 – Geoff Webster
“It’s hard work,” Dr. Richard Shannon, Executive Vice President of Health Affairs at the University of Virginia Health System, recently told the audience of healthcare leaders and performance improvement professionals at the Bay Area Performance Improvement Network (BAPIN) executive summit in Oakland, California. “You have to be res...
Read Full ArticleEmployee Survey Pitfalls
March 6, 2016 – Dominic Bria
Employee surveys can be useful tools that show organizations where gaps exist between employee perceptions and those of managers and leadership. There are several kinds of employee surveys available to leaders who want to measure various attitudes and perceptions their employees might hold. There are surveys that measure employee engageme...
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