Blog Articles

Leading Excellence- The 5 Hats of the Adaptive Leader

As senior leaders working for many years all over the world, we came to realize we were often overwhelmed by the sheer size and complexity of what was expected of us. Today’s leaders face even greater challenges, with a continuing acceleration of volatility, uncertainty, complexity, and ambiguity (VUCA). As then Canadian Prime Minister Ju...

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Psychological Safety: The Foundation for Lean and Continuous Improvement

In a Gallup poll, only 3 in 10 employees strongly agreed that their opinions count at work. In my work with organizations across multiple industries, there’s a common pattern: companies that actively cultivate psychological safety are the ones that truly embrace continuous improvement and Lean thinking. Without psychological safety—the...

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Compliance versus Commitment

Stephen Jay Gould, former Harvard University professor and leading evolutionary biologist, said, “I am somehow less concerned with the weight and convolution of Einstein's brain, than I am in the certainty that people of equal talent have lived and died in the cotton fields and sweatshops.” That is a powerful statement, perhaps suggesting...

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The Relentless Pursuit of Mastery

Over my 20+ years with the Shingo Institute, I have had the fortune to work with hundreds of organizations on the journey to excellence and coach thousands of leaders in the systems and behaviors that contribute to a sustainable culture of continuous improvement.  But after years spent dedicated to designing and building amazing cult...

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