Andrew Dillon, a longtime disciple of Dr. Shigeo Shingo and of management improvement in general, has been helping organizations in North America, Europe and Asia for three decades to strengthen individual and collective capacities for continual betterment.

By way of a fortuitous encounter in the early 1980s, Mr. Dillon became Dr. Shingo's principal interpreter and translator in the United States until Dr. Shingo's death in 1990. Through the 1990s, Mr. Dillon collaborated with a broad array of other management improvement pioneers from Japan, and, with Productivity Press, was responsible for the translation into English of seminal Japanese-language works on the Toyota Production System, total productive maintenance and other topics.

In addition to teaching and guiding organizations in fields ranging from glassmaking to information processing to silviculture, Mr. Dillon has over the years lectured on a diversity of management improvement topics. In multiple roles, he remains both an engaged student and an active participant in the distinctive revolution that continues to move outward from the work of Dr. Shingo and leaders of the Toyota Motor Corporation.

Mr. Dillon earned postgraduate degrees in historical linguistics and public health. He teaches and lectures in English, French, Japanese and Mandarin Chinese.