Michelle specializes in driving transformation and operational excellence within global organizations. She is skilled in leading major change initiatives, collaborating with diverse teams across regions, and enhancing organizational efficiency. Her expertise includes strategic planning, project implementation, and fostering cross-functional alignment to achieve sustainable results.

In previous roles, she oversaw large-scale transformation efforts, engaging teams across multiple firms and functions to effectively manage change and strengthen operations. She also developed and executed company-wide transformation programs, such as leading the comprehensive "Spring" initiative at TPG Telecom, aligning efforts with strategic goals to ensure impactful outcomes.

Michelle excels in promoting transparency and delivering strategic growth initiatives. While at AGL Energy, she guided her team in implementing programs that drove alignment and operational excellence across all major business units, even stepping into expanded leadership roles to manage complex transitions like AGL’s demerger.

Her commitment to operational excellence is evident from her time at the Commonwealth Bank of Australia, where she applied the Shingo Model to embed a culture of continuous improvement, earning global recognition for the bank. Michelle’s experience extends across leading global organizations, where she has consistently led high-impact transformations, utilizing her skills in process improvement, cultural change, and productivity enhancement.

As a Shingo examiner and Lean Six Sigma Master Black Belt, she brings a depth of knowledge in structured methodologies for efficiency and value creation. A seasoned conference speaker, Michelle has shared her insights at significant events like Australia OPEX Week and the Global Lean Six Sigma Conference.

Michelle's academic achievements include an MBA from the Schulich School of Business, York University, where she graduated with distinction, and a Bachelor of Science in engineering with honors from the University of Guelph. Her education complements her strong analytical and leadership abilities, which have been central to her career success.