Skip Steward currently serves as vice president and chief improvement officer at Baptist Memorial Health Care headquartered in Memphis, Tennessee, where he develops, directs, and implements performance improvement activities. This entails identifying inefficiencies; implementing strategies to improve quality, service, and finances; and fostering a culture of continuous improvement and excellence.

Mr. Steward earned an MBA and is experienced in diverse industries, including automotive, machining, food, process, service, and healthcare. He is a Shingo examiner, a Certified Quality Engineer (CQE), a Quality Management System Auditor, a certified Six Sigma Black Belt, and a certified Lean Champion. Mr. Steward is a certified trainer in TWI Job Instructions (JI), Job Relations (JR), and Job Methods (JM). He is an award-winning leader who has implemented streamlined business systems that deliver significant contributions to the bottom line while increasing employee performance and improving productivity. He is recognized for superior project management and communication skills. Mr. Steward has spoken both nationally and internationally.