Tracy Duncan is a people‑centered operational excellence leader known for her ability to build trust, strengthen relationships, and create environments where teams feel supported and empowered. With more than seven years of Lean and OE experience at Liberty Mutual and over two decades in insurance operations, she blends strong interpersonal skills with a deep commitment to principle‑based leadership. Tracy has a proven record of guiding teams through meaningful cultural and process improvements by listening deeply, connecting authentically, and helping individuals see their role in driving positive change. Her work spans cross‑functional collaboration, coaching leaders, aligning strategy with daily behaviors, and designing systems that help people do their best work. Grounded, approachable, and passionate about helping others grow, Tracy brings both heart and expertise to every transformation effort she leads.