Press Release

LOGAN, Utah, May 2, 2024 – The Shingo Institute, a program in the Jon M. Huntsman School of Business at Utah State University, proudly announces that Jabil’s site in Baja (Plant 3), a leading manufacturing facility based in Tijuana, Baja California, Mexico, has been honored with the internationally renowned Shingo Silver Medallion for its commitment to operational excellence. The Shingo Institute recognizes the team’s dedication to continuous improvement and exemplary operational practices.

"Receipts of the Shingo Silver Medallion signifies not only an organization's mastery of tools and techniques but also that it has developed mature systems for improving its operations," said Ken Snyder, executive director at the Shingo Institute.

Leveraging the expertise of over 140,000 professionals across more than 100 strategic sites worldwide, Jabil provides comprehensive design, manufacturing, supply chain, and product management services across diverse industries. As a single point of accountability, Jabil empowers its customers to innovate, prototype, manufacture, validate, and distribute products efficiently, focusing on optimizing performance, quality, and market reach.

Jabil’s site in Baja specializes in manufacturing a diverse range of healthcare products, from surgical tools to glucose monitoring devices, catering to a broad spectrum of medical needs.

Ebner Pizarro, Operations Director for Jabil’s Baja site, expressed, "Embedded into our DNA, we have the vision to seek continuous improvement every day. The Shingo Model has enabled us to reach the next level in the journey of excellence."

The site’s achievements are indeed "next level," including 54 Servant Leadership certifications, 160 Lean Bronze Certifications, and 15 Shingo Alumni, exemplifying its commitment to culture and positive leadership.  Plant 3 of Jabil’s Baja site is the third Jabil facility to receive recognition from the Shingo Institute, following Bray, Ireland, in 2021 and Shanghai, China, in 2023.

By challenging or applying for Shingo recognition, organizations invite a group of accomplished professionals and trained examiners to thoroughly review the organization's culture and operations. The examiners evaluate the challengers based on a rigorous set of standards, and the Shingo Institute awards the organizations according to their assessment results.

Plant 3 of Jabil’s Baja site will be recognized during the Awards Gala at the 36th Annual Shingo Conference on May 9, 2024, in Orlando, Florida, USA. You can learn more by visiting https://shingo.org/events/.