Articles

Quality is Not Free – We Have to Earn It

By: Alejandro Ponce, Alfra-Opex After serving 14 years at a company dedicated to saving lives, by building reliable safety systems for automobiles such as seat belts and airbags, it is clear that quality is the top priority when we talk about product performance. There is no room for mistakes. With only one chance for those products […]

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KPIs are Dead, Long Live the KBIs!

Project succeeded? About a year ago, the head of logistics and purchasing asked me to carry out some observations on the floor. Their new ERP system had been implemented about two years ago, and he wanted to know where knowledge was still lacking so he could use the information as input for a training plan. […]

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What Would Happen If…?

By: Peter Hines, S A Partners Think for a minute:       What would happen if you went to the supermarket but forgot to pick up the kids from school? What would happen if you bought a round of drinks in a bar for all but one of your party?       What would happen if […]

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“Medical Taylorism:” An Article that Does a Huge Disservice to Needed Healthcare Transformation

By Dr. Patricia Gabow and Ken Snyder The article, “Medical Taylorism,”[1] by Pamela Hartzband, M.D. and Jerome Groopman, M.D., in the New England Journal of Medicine, reflects a major misunderstanding of the principles and practice of the Toyota Production System, or Lean as it is often called. Specifically, the article appears to conflate poor implementation […]

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Beliefs and Systems Drive Behavior

By: J Francisco Ramirez R, LENSYS The best decisions are made when there is awareness and knowledge of the different elements of a system, as well as how these elements are interconnected and what the outputs of the system are. Systemic thinking is a Shingo Guiding Principle that ties together all other principles. Thinking systemically […]

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Truly Understanding Customer Value
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24 Elements of Successful Organizational Change

By: Mckinsey & Company In this survey, we asked executives about 24 practical actions most important to the successful implementation of an organizational transformation. Below are the specific actions in order of their impact (from greatest to least) on the likelihood of a transformation’s success, according to the results. 1. Senior managers communicate openly about […]

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Cultural Principles in Organizations

By: Abel Gómez Medina I had the opportunity to make a business trip to the “Land of the Rising Sun” and was able to submerge myself in their customs and traditions. A couple of weeks was enough to begin to understand the history, practices and culture which is presented to us in books, reports and […]

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The Shingo Institute Has a New Executive Director: Mark A. Baker Bids Farewell, Ken Snyder Takes Over
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Shingo Institute has a new Director of Research, Dr. Rick Edgeman
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