by Chris Butterworth, Shingo Faculty Fellow, Two-time Shingo Publication Award recipient, and Award-winning Speaker The focus of the Shingo Guiding Principle, Create Value for the Customer, is on creating value for all stakeholders. Ultimately, value must be defined through the lens of what the customer really values. As the Shingo Model handbook points out…
by Dr. Hakeem Hammad, CEO, Xi Horizons Consulting, Ireland Create Constancy of Purpose is one of the Shingo Guiding Principles and is a key enabler for establishing enterprise-wide alignment. It is also the first of W. Edwards Deming’s 14 Points for Management (see Out of the Crisis, pg. 23).
by HKPO Lean Six Sigma Experts, a Shingo Licensed Affiliate Flow and pull are at the heart of the Toyota Production System, incorporating the entire supply chain from the vendor’s vendor to the customer’s customer. The focus is on creating value for all, including customers, marketing, production and operations, logistics, vendors, etc. Toyota measures the […]
In January 2018, CTS merged with the national testing labs of the American Red Cross, doubling its number of labs to six and bringing the number of employees to nearly 800. This created the challenge of bringing together two disparate cultures at very different levels of CI maturity. This case study explores how the CI […]
Last year, I had the opportunity to attend a Shingo workshop in Ogden, Utah, with a group of management team members from the Utah-based operations center of Discover Financial. These leaders shared with me some of the progress they were making using the principles of the Shingo Model in their organization. They didn’t suspect at […]
I have the privilege of serving on the board of directors of Catalysis, the Lean Healthcare Network. There are several Lean healthcare executives who serve on the board with me, including Dr. Lisa Yerian, who is the chief medical improvement officer at Cleveland Clinic. In our recent board conference call, Dr. Yerian shared how their […]
Ipsen is a global specialty-driven biopharmaceutical company committed to providing medical solutions for targeted debilitating diseases. It produces medicines for patients with very specific, life-threatening illnesses. Because running out of medicine can be deadly to patients, a motto of Ipsen is to “never stock out.” Last year, the Ipsen facility in Signes, France, received the […]
by Ken Snyder O.C. Tanner is the global leader in employee recognition. The organization received a Shingo Prize in the late 1990s and has continued improving since then. O.C. Tanner is one of the organizations we study to better teach how to improve the process of improvement. It is not surprising that O.C. Tanner was […]
