Blog Articles
Redefining Excellence: From Maturity to Mastery
March 3, 2026 – Mike Martyn
For more than four decades, the Shingo community has played a critical role in shaping how organizations think about excellence. By grounding improvement in principles, systems, and behavior, the Shingo Model has elevated the conversation beyond tools and outcomes toward culture and leadership. Over the past twenty years, I have had the o...
Read Full ArticleImprovement as a Human Endeavor
January 29, 2026 – Cheryl Jekiel and Steve Gund
Over time, continuous improvement efforts have consistently demonstrated a fundamental truth: improvement is a human endeavor. We know that applying the right tools helps, systems matter, and operational discipline is essential. However, true improvement only occurs when people choose to participate. The Gund Company (TGC) embarked on ...
Read Full ArticleLeading Through Healthcare Disruption
January 7, 2026 – Carlos Scholz, CEO, Catalysis
As healthcare organizations prepare for what’s ahead, we find ourselves faced with the challenge of doing more with less. How does one continue to deliver high-value, safe care in the face of such disruption? It is important to recognize that this moment isn’t just about survival—it’s a test of leadership. In 2013, John Toussaint, exec...
Read Full ArticleLeading through Neuroscience: Developing Human Management Systems
December 3, 2025 – Rolando Vargas
I build human-centered management systems in messy, consequential places. Minutes matter, safety is non-negotiable, and culture shows up in every handoff. Over the years, one pattern has become impossible to ignore: systems perform at the speed of the human brain. When we design the rhythms, roles, and rituals of management to fit how the...
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