Category: Articles

Model Changes

by Ken Snyder   A Look at “Respect Every Individual”   A few weeks ago, I announced our intention in the Shingo Institute to look at all of the principles espoused in the Shingo Model currently to see if there might be a better way to name the principle in order to make the principle…
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The Current Shingo Model Turns Ten – It’s Time to Reflect

by: Ken Snyder In 2008, the Shingo Institute introduced to the world the current Shingo Model™ that presented the Shingo Guiding Principles of operational excellence and a behavioral approach to cultural assessment. The Model propelled the Shingo Prize into the position of a true international standard of operational excellence. More importantly, the Model has created…
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Best Ways for Manufacturers to Boost Employee Engagement

by Dominic Bria, Psy.D., MBA of the Shingo Institute   One of the roles we play here at the Shingo Institute is that of a connector between practitioners of process improvement (by which I mean most of you) and scholars. The research done by scholars ought to answer questions asked by practitioners. Practitioners ought to…
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Employee Survey Pitfalls

by Dominic Bria, Psy.D., MBA of the Shingo Institute   Employee surveys can be useful tools that show organizations where gaps exist between employee perceptions and those of managers and leadership. There are several kinds of employee surveys available to leaders who want to measure various attitudes and perceptions their employees might hold. There are…
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Process Improvement Technique from a 7-Time Olympic Medalist

We do our best to bring a wide variety of great speakers to the Shingo Conference and we’ve managed to get some great ones over the years. One of the keynote speakers on the agenda for the 30th Shingo Conference is one you might not expect. She will bring a unique perspective to the topic…
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The Holy Grail?

by Ken Snyder A few months ago, I spoke with an investment fund manager who invests in companies that practice Lean operational excellence. Both this fund manager and I shared our belief that Lean companies will outperform the general market, and will provide a better return to investors. This fund manager made the comment that…
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It Shouldn’t Be This Hard

by Ken Snyder I have often heard that “Lean takes 10 years minimum,” or “Where you start depends on where your organization is at,” or “Implementing Lean is an art, not a science,” and other excuses for why a transformation should take an inordinately long period of time. While I believed some of these excuses…
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Shingo Principles + Gritty Resilience = Sustaining a Learning and Improvement Culture in a Healthcare System

by  Geoff Webster, Co-Founding Principal, Value Capture “It’s hard work,” Dr. Richard Shannon, Executive Vice President of Health Affairs at the University of Virginia Health System, recently told the audience of healthcare leaders and performance improvement professionals at the Bay Area Performance Improvement Network (BAPIN) executive summit in Oakland, California.  “You have to be resilient…
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Striving for Enterprise Excellence in Auckland Council Pools and Leisure

  By: Chris Butterworth, Louis Sylvester, Richard Steel A Plan for All Aucklanders / TE MAHERE A TĀMAKI MAKAURAU – MĀ TE KATOA O TĀMAKI MAKAURAU The Auckland Plan is the strategy to make Auckland an even better place than it is now, and create the world’s most livable city. It shows how Auckland will prepare…
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A Dream Come True

By: Ken Snyder This past week I taught the first Shingo Discover Excellence workshop ever taught in Japan. And the opportunity to do it in an American organization that has a majority Japanese workforce was particularly enjoyable. The organization requested that the workshop be delivered in both English and Japanese, and the participants were roughly…
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