Process-Problems: Hidden Treasures, Part I

February 3, 2014 – Randy Cook and Alison Jenkins, McKinsey & Company

When a company engages its people in problem solving as part of their daily work, they feel more motivated, they do their jobs better, the organization’s performance improves, and a virtuous cycle starts to turn. Such an approach can tap enormous potential for the company and its customers. At one auto-parts manufacturer, each employee...

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