This two- or three-day workshop integrates classroom and on-site experiences at a host facility to build on the teachings of the DISCOVER EXCELLENCE and SYSTEMS DESIGN workshops. It begins by explaining how to clearly define value from the customer’s perspective. It continues the discussion about ideal behaviors, fundamental purpose, and behavioral benchmarks and takes you deeper into the Shingo Model by focusing on the principles identified in the Continuous Improvement dimension.

• Seek Perfection
• Embrace Scientific Thinking
• Focus on Process
• Assure Quality at the Source
• Improve Flow & Pull

The CONTINUOUS IMPROVEMENT workshop will deepen your understanding of the relationship between behaviors, systems, and principles, and how they drive results.

Prerequisites: DISCOVER EXCELLENCE, SYSTEMS DESIGN